1. Right of withdrawal
You have a period of fourteen days to withdraw from this contract without having to give any reason (Article L221-18 of the Consumer Code). The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post or an email). Please address your statement to:
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.
2. Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract.
For this reimbursement, we use the same means of payment as the one used for the initial transaction, unless expressly agreed otherwise with you. This reimbursement will not incur any fees for you.
3. Special provisions relating to digital content
In the case of a contract for the supply of digital content not supplied on a tangible medium, the right of withdrawal lapses where the trader has begun performance of the contract after the consumer:
a) has expressly consented to the trader beginning performance of the contract before the withdrawal period expires, and
b) has acknowledged being aware that they lose their right of withdrawal as a result of their consent to the commencement of performance of the contract (Article L221-28 of the Consumer Code).
In this case, you no longer have the statutory right of withdrawal. We nevertheless invite you to take note of our voluntary guarantee below.
4. Voluntary 14-day “satisfied or refunded” guarantee
Our satisfaction guarantee
Beyond your statutory right of withdrawal, we offer you a voluntary satisfaction guarantee: if our guide does not meet your expectations, we refund the full purchase price within 14 days of purchase — simply and without any further justification.
This voluntary guarantee is independent of your statutory right of withdrawal and does not restrict it in any way. Simply contact us by email at [email protected].
5. Model withdrawal form
If you wish to withdraw from the contract, you may complete the form below and return it to us. The use of this form is not mandatory.
To: Dones Contabilidade LTDA, Rua Emile Pilon, 307, Sala 01, Jundiai/SP, Brazil, email: [email protected]
I/we (*) hereby give notice (*) that I/we (*) withdraw from the contract for the sale of the following goods (*)/the provision of the following service (*)
(*) Delete as appropriate.
6. Refund procedure
To obtain a refund, please follow the steps below:
- Send an email to [email protected] with the subject “Withdrawal” or “Refund”.
- Provide your full name and the date of purchase so that we can locate your order.
- You will receive a confirmation of receipt of your withdrawal within 3 business days.
- The refund is issued within 14 days to the original payment method.
7. Contact
For any question relating to withdrawal or refunds, we remain at your disposal:
Version: July 2026